General
What is "VERALOME"?
VERALOME is a fine jewelry brand specializing in collectible-grade natural gemstones and bespoke designs. We source directly from ethical mines and craft pieces that embody authenticity, sustainability, and legacy.
Why choose “only collectible gemstones”?
Because true gemstones are more than adornments — they are rare assets and emotional legacies. We ensure every piece holds enduring value.
Where do your gemstones come from?
Our gemstones are sourced directly from the world’s major mines — Sri Lanka, Mozambique, Myanmar, Colombia, Brazil, and more. Each piece is hand-selected by our expert team, ensuring traceable origin and ethical sourcing.
Do you provide certificates?
Yes. Every gemstone comes with a certification issued by internationally recognized laboratories such as GRS, AIGS, GIC, or NGTC, guaranteeing authenticity and value.
Do you only sell natural gemstones?
We exclusively deal in natural gemstones—no synthetic or lab-created materials. Each piece is meticulously tested to ensure purity and authenticity.
Production
Why do gemstones of the same type vary in price?
The price depends on color, clarity, cut, carat weight, and rarity. Even within the same type, subtle quality differences can create significant value gaps.
Do natural gemstones have imperfections?
Yes. Natural gemstones often contain minor inclusions or patterns — these are nature’s fingerprints, representing their authenticity and individuality.
Can I choose a specific cut or shape?
We support you to choose the shape you like, but the cut is usually pre-cut and cannot be customized.
Will gemstones fade over time?
No. Our gemstones are naturally polished with no dyes. Avoid prolonged sun exposure or harsh chemicals to maintain their brilliance.
Are gemstones treated?
We clearly state any treatment — never undisclosed enhancements.
How can I be sure the gemstone is right for me?
We offer video demonstrations, natural light photography, and expert advice to help you make the best choice.
Customization & Purchase Notes
Can I customize jewelry such as rings or necklaces?
Yes. We offer full customization — from gemstone selection to finished jewelry. You can choose the gem, metal, size, and setting style.
How long does customization take?
Usually 45 working days, depending on complexity and shipping logistics.
Can I see the actual gemstone before purchasing?
We provide HD photos, magnified videos, and certificates. In-person viewing appointments are available in select locations.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Do you offer installment payments?
Yes, installment or deposit-based reservations are available depending on order value and client status.
Shipping & Delivery
Where do you ship from?
We ship from our hubs in Hangzhou (China), Bangkok (Thailand), and Vancouver (Canada), depending on availability and proximity.
How long does international shipping take?
Typically 7-14 working days, depending on destination and customs.
Is shipping insured and secure?
All packages are fully insured and handled via professional jewelry logistics partners for maximum safety.
What shipping methods are supported?
DHL, FedEx, SF Express, EMS, etc. All shipping methods are fully insured.
Are gift boxes provided for shipping?
All works come with a gift box, cleaning cloth, and certificate envelope.
Repairs, Returns & Exchanges
What should I do if there’s an issue with my order?
If your package arrives damaged, or a certificate is missing, please contact us within 48 hours with photos. Our support team will arrange a replacement or provide a resolution promptly.
What if my gemstone becomes loose or falls out?
Stop wearing it immediately and contact our service team. We’ll arrange a repair assessment and guide you through secure insured shipping back to our workshop.
Do you offer international after-sales service?
Yes. We have after-sales centers in China, Thailand, and Canada to support our international customers.
Do you offer gemstone buyback or exchange programs?
Yes. We offer limited buyback and exchange programs for long-term clients, based on market appraisal and certification results — especially for investment-grade gemstones.
Can you provide gemstone investment or collection guidance?
Our expert team offers guidance on gemstone investment, collection strategies, and auction trends. For high-value pieces, we can provide appraisal reports suitable for international auctions.